Aug 18
2008

Registration turned off for now…

registration-turned-off-for-now

Due to the nearly continual efforts of a spammer bot that keeps registering at this site, I’ve turned off the ability for people to register.  As soon as I find a plug-in that will verify a registrant is not a spammer, I’ll turn it back on and will post to let you know it’s okay now.

You don’t need to be registered or logged in to comment and if you want to subscribe, you can subscribe via the feed, so it really shouldn’t impact real people too much until I can find a good plug-in.

If you really want to register, send me your information and I’ll see if I can register you from the admin side.  I’m sorry for the inconvenience.  If not for these spammers, life would be much simpler for us all :D

Thanks for your understanding,

Cynthia

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Jul 30
2008

Lighthouse Over Breaks

Found this comic today and it gave me a chuckle over how we choose our lines of work.  In right livelihood, we know exactly why we do what we do.  When it’s just a job, we often don’t know why we’re doing it, except for the paycheck, and we don’t know how we wound up in that field - it was never anything we intended to do.

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Jul 7
2008

A tip for online businesses that ship products…

a-tip-for-online-businesses-that-ship-products

I recently ordered a couple of things online that I couldn’t find locally.  I found a great looking site with a great name and the prices were pretty good.  I happily made my first order… and have been unhappy ever since. 

In my first letter to them I informed them I was a fellow merchant and that last time I checked Visa’s policy is for merchants not to charge a customer’s card until the item ships unless you have a clearly posted policy on your site (like for handmade items) explaining the delay and the delay can’t be more than 2 weeks.  Generally, if you want to know whether an item has shipped or not, you can look at your bank account summary or credit card summary online and if you’ve been charged it’s most often been shipped.  Not so with this company. 

This, copied and pasted, is their exact reply (I took out extra line breaks to save space): 

—–Original Message—–
From: GWBeauty.com Support [mailto:csreply@gwbeauty.com]
Sent: Monday, July 07, 2008 12:30 PM
To: cynthia[at]cynthiaclinton[dot]com (edited to foil email collecting bots)
Subject: [#ENB-72**95]: Order # 18**77 (** edited for privacy)

Your order has been filled and should ship within 24-hrs., you will get an email with your tracking info then.
Thank you
——
Andy
Customer Support Rep
Ticket Details
===================
Ticket ID: ENB-72**95

And this below is my reply back to them.

Dear Goddess-Within (Andy),

Thanks for your reply.  Here’s some Online Business 101.  You guys take too long to get a product out the door. 

I ordered on 6/27, you charged my card on 7/3, but didn’t ship on 7/3 and now it’s 7/7 and you’re saying it “should” ship within 24 hours.  Most any company I order from would have had it out the door on 6/29 at the latest and charged the card on the day they shipped. 

One thing I noticed, right off the bat, is that there was no apology for the delay in your reply, which leads me to believe the delay isn’t all that unusual for Goddess-Within. 

You can’t blame the holiday because you guys held the order for 4 days before the holiday even got here and all 4 of them were business days.  Is that your policy or do you guys just not check your online orders very often? 

Either way, it’s affected my decision to place my second order.  You never get a second chance to make a great impression on filling a first order.  A successful, great first order can mean the difference between a loyal customer for life and a customer who got away.  It’s a shame too because your business name is so great that we (we, as in women) really want to love you. 

I don’t know if you’ll make all 4 of my blogs, but I’ll be reporting my experience in at least a couple.  Oh, and ever use Twitter?  I do.  And just about every other social networking site there is. 

I hope my order does indeed ship within 24 hours.  In fact, I hope somebody gets up and ships it right now.  Have a great day. 

Sincerely,
A Goddess-Without

The moral of the story is this… 

If you can’t ship your product within 24-48 hours of receipt of order, some greasy fat man selling similar products from his garage can and if they say better things about him in the social networks than they do about you, HE gets my business.  You could have a nice, evocative name like Goddess-Within (which we want to love) and he could have an awful, equally evocative name like Greasy Fat Man (which we’d want to hate) and he’ll take your sales faster than I can press SUBMIT. 

This is 2008 and we are solidly into the age of social networking.  Your customers will believe other customers more than they believe you.  We’ve been inundated with hype all our lives and we can recognize it for what it is, but if Joe Schmoe tweets (on Twitter or any other copycat social network) that he had an awesome experience with you or your products, etc. then I’m going to beat feet over to your site because… you know why?  Because I want to have an awesome experience too.  I want to be a happy customer.  We all do! 

Even the cheapest price doesn’t always win these days because your customers are willing to pay more not to have a pain-in-the-ass experience.  They’re willing to pay more so that they don’t have to doubt you (or their purchasing judgement for deciding to shop with you in the first place). 

If you’re selling products I can get at whole bunch of other places, what is it about the shopping experience you provide that’s going to make me come back and order again?  What’s the hook?  What’s going to make me tweet or blog great things about your company, products or services?  “Awesome experience” ought to be in there somewhere.

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Jul 5
2008

Gnawing Through The Bonds

gnawing-through-the-bonds

La Loba, which means Wolf Woman, speaks here as an independent woman, speaking for herself, through the personification of the wildish nature that courses through all women.  She does not speak for all women, but perhaps those who do not hear the call of the wildish nature of woman as loudly, will wake up to her presence and certainly those who do hear the call will recognize her voice and be able to track her through the woods.

“La Loba, the old one, The One Who Knows, is within us.  She thrives in the deepest soul-phyche of women, the ancient and vital Wild Woman.  The La Loba story describes her home as that place in time where the spirit of women and the spirit of wolf meet — the place where her mind and her instincts mingle, where a woman’s deep life funds her mundane life.  It is the point where the I and the Thou kiss, the place where women run with the wolves.” –Clarissa Pinkola Estes, from “Women Who Run With the Wolves”

Some women, perhaps the ones that tend to be loners in life, hear La Loba’s call more than others.  Some women believe they are happy in the roles society has mapped out for them, the roles television shows and glossy magazines have so clearly delineated.  But not La Loba.

In relationships she’s often dragging her neck along the ground trying to get her collar and leash to flip around so she can grab it in her teeth and chew through the strap.  She moves her head this way and that, trying to free herself from her constraints.  She always manages to chew herself to freedom eventually, even if she has to gnaw off a foreleg or the end of her tail.

Her wildish nature feels trapped in tight spaces with too much domestication.  She can play the good girl, always caring for her partner, her children, her pets, and anyone else who comes within reach.  It is not commitment or love she rails against, but roles society has trained her to take in relationships and in life.  Even the thought gets her neck to straining against her bonds, whether real or imagined.

“… many women give up [the red shoes] and agree to become too cleaned up, too nice, too compliant to someone else’s way of seeing the world.” –Clarissa Pinkola Estes, PhD in “Women Who Run With the Wolves”

La Loba has seen herself put aside her dreams, wants, and desires out of a misguided sense of relationship.  She wants a love relationship, but doesn’t want the entity of relationship to exceed her entity of sovereign self - she doesn’t want the relationship to become more important than her own needs, wants, desires.

“Then a woman’s life is overcome by pallor, for she is hambre del alma, a starved soul.  All she wants is her deep life back.” –Clarissa Pinkola Estes, PhD in “Women Who Run With the Wolves”

This too - her deep life back - is what La Loba wants.  If she wants to travel then she wants to travel.  She doesn’t want to say yes to her partner’s choice of Hawaii when she really wants to stand in the rain in Ireland or the fog in Scotland or Newfoundland.  If she wants pink plates, then pink plates she shall have.  If she wants to decorate her kitchen in burgundy silk, she doesn’t want someone else to come along and wreck it.  La Loba wants to live for herself.  For herself.

“A woman’s life may die in the fire of self-hatred for complexes can bite hard and, at least for a time, successfully frighten her away from coming too near the work or life that matters to her.  Many years are spent in not going, not moving, not learning, not finding out, not obtaining, not taking on, not becoming.” –Clarissa Pinkola Estes, PhD in “Women Who Run With the Wolves”

La Loba doesn’t think she hates herself, but she knows the years of not.  She knows the feeling of working, working - at this endeavor or that, on this dream or that - but never doing quite enough work, or never doing the work that would take it over the edge into fruition.

“The vision a woman has for her own life can also be decimated in the flames of someone else’s jealousy or someone’s plain-out destructiveness towards her.

Family, mentors, teachers, and friends are not supposed to be destructive if and when they feel envy, but some decidedly are, in both subtle and not-so-subtle ways.  No woman can afford to let her creative life hang by a thread while she serves an antagonistic love relationship, parent, teacher, or friend.” –Clarissa Pinkola Estes, PhD in “Women Who Run With the Wolves”

La Loba knows the antagonistic love relationship and she knows, too, the jealousy of those she has trusted.  She knows certain people in her life like her better when she is struggling and failing, hurting and lost, striving and not getting there.  She knows who they are and can see their acts of sabotage, how they gradually try to undermine her confidence.  She hears the bitterness and doubt in their words, even when smeared in saccharine.

But La Loba knows the others, the select few, the count-them-on-one-hand people who want La Loba to be her fullest and live her whole life without leaving some parts unlived at all.  She knows the people in her life who will always guard her secret dreams and hold her to the image of her highest self.  Those precious souls with courage to face her fangs who say, “You are unhappy La Loba because you know what you should do and you’re not doing it.”

La Loba craves her own space - her den set up just the way she likes it.  She craves sovereignty over her domain.  She knows what she wants and she doesn’t care if you like it.  She doesn’t want to be nice every minute because sometimes it’s her instinctive nature to snarl and get her hackles up.

She doesn’t want to be constrained by your perception of her.  She doesn’t want to be shackled by the role society would have her take, the role society carefully taught her all her life - “this is what women do.”

She doesn’t want what everyone else thinks they want.  She doesn’t want to walk into the trap or the gilded cage.  She doesn’t want to chew off her own tail ever again.

La Loba looks down at her chewed up collar on the ground.  She howls at the moon and pads off into the darkness, disappearing into the trees.

©La Loba  07-05-08

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Jul 3
2008

Maintain Your Contacts (Even if you don’t think you’ll need to)

maintain-your-contacts-even-if-you-dont-think-youll-need-to

I always say I’m a teacher.  Sometimes I teach by acting as a stellar exampe or sometimes I serve as a cautionary tale - but either way, I teach.  I think the same is true for everyone, to at least some degree, if we pay attention.  But maybe let’s take turns on the cautionary tale stuff because I feel like I’ve been hogging the glory.  Sometimes I feel like I bounce between the two extremes, bulldozing the gray area on my way back and forth.

The moral of today’s cautionary tale is to maintain your contacts - even if you think you won’t need to.

In the late 90’s, I worked for about 6 months at the now defunct Century 21 Contempo Morgan Hill.  I worked in the back office with the Office Manager and also covered the front desk those times the regular gal wasn’t there.  I loved that job.  I’d always dreamed of working in real estate because every real estate agent I’d ever met was a perky, cheerful individual (even if they didn’t really feel that way) and the successful ones even had considerable marketing skills.  What’s not to like?  I even secretly dreamed of being an agent one day.  There weren’t too many people I’d told about it.  It was dear to me, so I kept it close to my heart.

Well, time wore on and I needed to leave my husband, so I got a full time job.  When I gave my notice, Contempo made me the best offer they could.  However, I’d have to spend more time at the front desk, which I didn’t want to do at the time because the office manager expected us to do things in the back office, but still hear the phone.  One of my other secrets was that I was gradually going deaf, so it was increasingly difficult for me to hear the phone from the back office.  Additionally, she expected that when we heard it we had to come bolting from wherever we were to answer it.  Try this in high heels day after day and you’ll see why the idea of having to work more in the front didn’t really appeal to me.  So, I rejected the offer with much regret and sad feelings and went to work at the other company.

I’d stop by periodically to see people at the office, but soon that came to a stop because real life was so very busy.  Years went by.  It wasn’t that I didn’t want to stop in and visit - some of the people I was very fond of - but the job, life, etc. stacked up and it didn’t come to mind very often.

So 8-9 years later, I’m in the real estate field myself.  I decided to just go into mortgages for now because I don’t have a fancy car that screams ”real estate agent” to drive clients around in and there were/are so many predatory lenders in the field of mortgages I just had to jump in and stick up for homeowners.  A mortgage is a big deal for people!  But I digress…

So I’m in the mortgage business now and all I can think about is how great it would be to work with some of the people I particularly liked at Contempo.  It’ll be like old home week!  Wrong! #1- Being new to the industry, I saw loan agents and real estate agents as this great partnership.  I had no idea that when you’re a mortgage agent, realtors won’t even call you back unless you appeal to their vanity and their own desperate needs for marketing (the commission only business is rough).  I never would have guessed.  And #2- and this is perhaps the most devastating blow… I only got 3 of the agents I knew to call me back after promising them some free marketing and none of them remembered who I was - not even with copious reminders of this and that.  I was a jewelry designer as well and even sold quite a few of them jewelry on a regular basis and they still didn’t remember me.

If I’d have kept in touch, I’d have been able to tell them I was getting into mortgages and get their advice AND they’d have been willing to talk with me - maybe throw me a bone once in awhile.  But as a result of my experience with them, I don’t even market to real estate agents.  I market to the local businesses instead because they are much more willing to scratch my back if I scratch theirs.

So again… the moral of this story is to stay in touch with your contacts even if you don’t think you’ll ever have a reason to need the contact in the future.

 

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Jul 2
2008

Welcome To Femmepreneur!

welcome-to-femmepreneur

Several years ago, I had a forum on Delphi called Femmepreneur.  It was a popular forum and we all got wonderful support from each other, so i thought I’d love to bring Femmepreneur back to life and offer that same kinship among women again.

Femmepreneur is all about enlightened and empowered women in business and how we can help each other.  It’s also about how we can use the gifts we possess as women to get ahead in the business world.  It used to be the business world was dominated by men.  Now that’s ending as more and more women are in positions of power.

This site will gradually grow as I write articles.

If you’d like to submit a guest article, shoot an email to me via the contact form on the page called CONTACT CYNTHIA.  You’ll see it at the top.  I’d love to hear your idea.  You can also register, then shoot me a note to let me know you want to submit articles, and I’ll give you Contributor status.  With Contributor status, your articles won’t post until I have gone over them and given them the okay.  This means you don’t have to pitch me the article ahead of time.  You can submit it and I’ll approve it or give you suggestions for changes you can make so it’s more in line with what I want here at the site.  You can withdraw your article if you don’t like my suggested changes.  In fact, you can remove any of your articles at any time.

There is no pay for guest articles, but I do allow well-written advertorials.

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